If it is impossible to allow 24 hours for automatic client upgrades to complete, the alternative to automated updating is first to remove all existing client software, including representative consoles, Jump Clients, Jumpoints, Support Buttons, connection agents, etc.

As such, Base updates are normally installed immediately prior to BeyondTrust packages.

Base updates do not require a waiting period, but they are typically prerequisite to BeyondTrust packages.

Therefore, BeyondTrust recommends that you wait at least 24 hours after installing each package prefixed by BeyondTrust.

In cases where intermediate BeyondTrust updates must be installed before the latest version, BeyondTrust software clients are not expected to auto-update successfully unless they are allowed time to retrieve the intermediate updates.

If uncertain which updates to install or in which order, contact BeyondTrust Technical Support at with a screenshot of your /appliance > Status > Basics page to determine the specific updates needed for your B Series Appliance.

Select Install This Update on the available package to enable the dependent one. In this case, some upgrade packages may be grayed out in the updates list and require another package to be installed first.

If your B Series Appliance is many months or years out of date, it is unlikely to be able to upgrade directly to the latest version of BeyondTrust in a single installation.

Once your upgrade is ready, BeyondTrust alerts you via email to begin this upgrade procedure.

For major software releases, customers with current maintenance contracts are placed into a rollout schedule.

As a best practice, export a copy of your SSL certificates and private key, and save them locally to ensure continuity in case of a failure during the upgrade.įor more information, please see steps 1-3 of Replicate the SSL Certificate on Failover and Atlas B Series Appliances for more details.

Prior to upgrading, always create a backup of your settings and configuration from /login > Management > Software Management.įor more information, please see Management.

Please see the third bullet below for details. If your BeyondTrust software has not been updated in some time and is several revisions behind the latest version, you will probably need to install several intermediate versions before installing the latest software. Please visit the Product Change Log to get the details of each release of BeyondTrust remote support software.

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